FAQ / Contact Us

Q. What can I do at this event?

A. While moving freely throughout the online facility, you may purchase products, take in full-sized virtual dioramas, and watch various videos in the theater. There is also a gallery covering the history of Gundam and Gunpla, a Haro search around the facility, a virtual Gunpla experience only available online, and various other exhibits and products.
*Individual services may require membership registration prior to use.

Q. Can I use my smartphone to enter and participate?

A. "THE GUNDAM BASE VIRTUAL WORLD" can be accessed on smartphones and other devices, but reproducibility and usability may be limited. A PC and Wi-Fi connection are recommended to fully enjoy the virtual space. Please refer to this page detailing how to optimally enjoy "THE GUNDAM BASE VIRTUAL WORLD".

*Depending on your PC and internet connection, problems like video delay can reduce performance or hinder the operation.

Please include the following information when making inquiries.
Please contact the "Campaign Office"

【Campaign Office"】

Please write "THE GUNDAM BASE VIRTUAL WORLD" in the subject heading.
*Please write your inquiry in the body.
*〈Please include the region you live in the body.
*It may take several days to reply to your inquiry.

*Please check individual e-commerce sites for any inquiries related to shopping.